Q: Are you open on Christmas day?
A: All of our services are open Christmas day, offering fuel, toilet facilities, hotel stays and limited food facilities. If you require further information please contact the Site Director of your chosen site.
Q: Can I swap or return something I bought in Welcome Break shop at a different shop in another location?
A: We advise you to take purchases back to the location at which they were purchased. However, if you have moved from this location we suggest problems are dealt with in the forecourt or next Welcome Break shop if you have rejoined the motorway. This is due to our shops and forecourts holding the same range and therefore being able to refund the correct value.
Q: Why do you charge for cash withdrawals?
A: It is a service provided by Link, not by the banks and Link make the charge.
Q: Do you offer WiFi?
A: Yes we do - BT Openzone.
Q: Why is your food so expensive?
A: Welcome Break do operate in the food service sector and consequently our prices cannot be compared to those of a supermarket. A more relevant comparison would be an airport, railway station or department store restaurant, where our prices would compare favourably. In setting our prices, it is also true that we have to cover a large number of fixed costs for operating the services 24 hours of each day in the year.
Q: Why do you charge to park at your services?
A: Drivers of all vehicles are entitle to park for up to two hours, free of charge. We believe that this gives sufficient opportunity for rest and refreshment.
Q: How rigidly do you enforce the parking restrictions. What if someone exceeds the two hour limit by a few minutes?
A: If someone thinks they have been given a parking ticket unfairly, we will examine their individual case. Furthermore, we will not issue parking tickets to drivers who are asleep or using their cars to rest, nor will we wake drivers in such circumstances.
Q: Do you operate a Coach Drivers Scheme?
A: Yes we do. To apply for free membership to our scheme please visit our Coach Drivers Page.
Q: I am a coach driver member and my membership card does not work/ is lost. How do I report it and have it replaced?
A: By calling the coach drivers club helpline. Telephone number for assistance is, 0845 741 3793.
Q: Where can I find out more information about Days Inn on the Services?
A: You can find out more about Days Inn on the Hotels Page.
Q: Which hotel brands does Welcome Break currently operate?
A: Welcome Break currently operates three brands, Welcome Lodge, Days Inn and Days Hotel. Further details can be found on the hotels page.
Q: Do Welcome Break hotels allow dogs?
A: All Welcome Break hotels are pet friendly and approved by the AA Pet Friendly Hotels Guide. Pet rooms are allocated on a first come basis and are subject to availability. Please book early to avoid disappointment as your dog will only be permitted to stay in a room that is pet friendly.