Coach Drivers Policy

 

COACH DRIVERS, HOSTS & HOSTESSES EATING AT WELCOME BREAK

When calling at a Welcome Break Motorway service area with or without passengers and in a professional capacity you are invited to eat for the nominal charge of 1p, and choose one of the following 3 meal options: : EATIN - Main Meal Drink Dessert, BK/KFC - Up to £6* or Starbucks - Up to £5*.  *Additional amounts can be paid for in cash or in £2 Reward Vouchers** (**but no change will be given).

EATIN meal can include up to a main meal, dessert and hot or cold drink. All food and drinks should be consumed on the premises wherever possible. If you require food to take away please speak to our Duty Manager who will be pleased to help.

IDENTIFICATION WITHIN OUR FOOD BRANDS

In the absence of a membership card our teams have been charged with ensuring our valued coach drivers are treated with respect and have the opportunity to receive the relevant benefit if they so wish. We believe that our teams on the front line are best placed to make the correct decision whilst you are visiting our sites. With this in mind please be aware that the manager on duty is responsible for the final decision on all coach driver benefits.

All we ask is that you are in a professional capacity. Our teams have been briefed to check for uniforms, I.D badges, Job Sheets and obviously passengers, but we also accept that in our busy environment these checks are sometimes not easy or perfect. With this in mind your help and support in making it easy for us to identify you would be appreciated.

You will be required to complete the Coach Drivers Logging Sheet, which allows us to monitor the use of the scheme. We would really appreciate your support in completing this document; again any concerns can be dealt with by the team on duty at each service area.

LOYALTY REWARDS

It is our intention to reward coach drivers who bring passengers and therefore potential customers into our service areas, therefore whenever you do we will issue from our Eat In restaurant a voucher to the value of at least £2. The voucher will be redeemable against any purchase in our W.H.Smiths and Waitrose retail shops (excluding fuel, lottery, tobacco, alcohol or accommodation).
The amount of vouchers issued is at the discretion of the Site Director and the local management teams and may vary from day to day. It will never be less than £2 per visit per driver (Coach Driver Voucher) or £1 Love to Shop voucher and will often be more. From time to time Welcome Break Group will be running prize draw incentives for our valued coach drivers. Details will be available at each service area on our coach driver boards and here on our website. Vouchers must be redeemed within their expiry date, and cannot be exchanged or replaced once this date has expired. The vouchers are not valid for purchases of fuel, lottery, tobacco or accommodation.

ABUSE OF BENEFITS

Please remember that all of our benefits are aimed at Coach Drivers, Hosts and Hostesses who are bringing passengers into our service areas. The manager on duty will always make the final decision. In the event of any doubt around identification, we would ask for your support whilst making these decisions.

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