Frequently Asked Questions
Q: Are you open on Christmas day?
A: All of our services are open Christmas day, offering fuel, toilet facilities,
hotel stays and limited food facilities. If you require further information
please contact the Site Director of your chosen site.
Q: Can I swap or return something I bought in Welcome Break shop at a
different shop in another location?
A: We advise you to take purchases back to the location at which they
were purchased. However, if you have moved from this location we
suggest problems are dealt with in the forecourt or next WHSmith at any
Welcome Break services, if you have rejoined the motorway. This is due
to our shops and forecourts holding the same range and therefore being
able to refund the correct value. We are happy to exchange or refund any
item in a saleable condition returned to us, with proof of purchase, within
30 days. Without proof of purchase, we will exchange at the current or
last selling price.
Q: Why do you charge for cash withdrawals?
A: It is a service provided by Link, not by the banks and Link make the
charge.
Q: Do you offer WiFi?
A: Yes we do - as part of Welcome Break's commitment to offer great
customer service we provide free wifi that is accessible 24 hours.
Whether your travelling on business or for leisure this service is
exclusively available to Welcome Break visitors. Each session is limited to
a maximum of 2 hours but you can have an unlimited number of sessions
everyday.
Q: Why is your food so expensive?
A: At Welcome Break we operate with the travel retail and catering market
and consequently our prices cannot be compared to those of a
supermarket. A more relevant comparison would be an airport, railway
station or department store restaurant, where our prices would compare
favourably. In setting our prices, it is also true that we have to cover a
large number of fixed costs for operating the services 24 hours of each
day in the year.
A: Drivers of all vehicles are entitled to park for up to two hours, free of charge. We believe that this gives sufficient opportunity for rest and refreshment.
Q: How rigidly do you enforce the parking restrictions. What if someone exceeds the two hour limit by a few minutes?
A: If someone thinks they have been given a parking ticket unfairly, we will examine their individual case.
Q: Do you operate a Coach Drivers Scheme?
A: Yes we do. To apply for free membership to our scheme please visit our Coach Drivers Page.
Q: Where can I find out more information about Days Inn on the Services?
A: You can find out more about Days Inn on the Hotels Page. Click on the Days Inn logo at the bottom of this page.
Q: Which hotel brands does Welcome Break currently operate?
A: Welcome Break currently operates two brands, Days Inn and Days Hotel. Further details can be found on the hotels page.
If you have a question that isn't answered here, please Contact Us...
