Free Wi-fi
Frequently Asked Questions
What should a user do if they experience problems connecting to the Free WiFi service?They should first ensure the following:
- That the device is wireless enabled
- That the correct network SSID: "BT Openzone" is selected
- The "Access FRE WiFi Now" button has been clicked on the landing page
If they are still having problems they can contact the BT Openzone helpdesk: 0800 022 33 22
Is there a timeout period?
There are no FREE WiFi session length restrictions. Once logged in, if it is unused for 15 minutes, it will automatically log the user out of the session.
Can you log off after a few minutes and then use it again a few hours later?
Yes, you can log in and out of the FREE WiFi as often as you like.
Can users of other WiFi providers use the Free BT Openzone service?
Yes, all users can use this service for free by clicking on the Access FREE WiFi button, regardless of whether they have another account with another provider.
Is the service the same as the paid-for BT Openzone?
Yes, apart from the log in requirements.
If you already have a BT Openzone account, can you use it here?
Yes, there is a standard log in field for existing account holders on the landing page, if you would rather use your usual details, or if your wireless device has the account details preconfigured.
What happens if I delete cookies?
BT Openzone does not use cookies.
How do I get back to the log on / log off page?
Just go to www.btopenzone.com, this will take you to the log out page, if you are logged in. If you are not logged in it will take you to the log in page.
What happens if I don't log off and I go to another hotspot?
You will be logged off the FREE WiFi service after 15 minutes of inactivity. If you go to another Openzone hotspot which is not free, you will have to log in using an Openzone subscription, or a paid-for voucher.
how to access Free WiFi
- Make sure you have enabled the wireless functionality, right click onto the wireless network icon (in the box, bottom right of screen)
- Choose 'View Available Wireless Networks'
- Select 'BT Openzone' from this list and click 'connect'
- Open the internet browser window and the WiFi landing page should appear. If it does not, enter 'www.btopenzone.com' into the address bar. Click on the 'Access Free WiFi Now' button (bottom left of black box) to log on
- Once connected, minimise your browser or open a new tab, keeping this window open so you can log out at the end of the session
USEFUL CONTACTS & ASSISTANCE
BT Openzone helpdesk: 0800 022 33 22
Email: openzone.support@bt.com
Online support: www.btopenzone.com
For terms and conditions visit www.btopenzone.com
