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About Us

What makes Welcome Break

Welcome Break is one of the UK’s leading independent motorway service operators and has 27 sites across the UK. Welcome Break sites are open 24 hours a day, 365 days a year and attracts 85 million motorway customers annually.

Formed in 1959, Welcome Break has 59 years’ experience in the sector and more than 5,500 employees who strive to proudly and passionately offer its customers world class food and retail brands such as Waitrose, Starbucks, Harry Ramsden’s, WHSmith, KFC, PizzaExpress and Burger King in a friendly and relaxing environment.

Welcome Break has a partnership with the world’s largest specialist sandwich provider, Subway, and branches have opened at over 26 Welcome Break locations to date.  Welcome Break has also partnered with salad bar brand Tossed, and have 6 units at Birchanger, South Mimms, Warwick Southbound, Cobham, Oxford and Fleet Southbound.

Furthermore, there are 16 Starbucks Drive-Thru Cafes, along with 4 new pioneering Drive Thru PODs to complement other 51 Starbucks cafes in the Welcome Break estate.

There is also now a total of 19 Harry Ramsden across Welcome Break sites offering world famous fish and chips.

In 2018 Welcome Break opened the first PizzaExpress restaurant on the motorway network at Oxford, followed by South Mimms, Fleet South, Cobham and Beaconsfield.

Welcome Break operates 20 Days Inn and 9 Ramada hotels across the UK motorway network.

State-of-the-art assisted Changing Places accessible toilet facilities have been installed at a at Corley North, Fleet South, Gordano, Hopwood, Keele South, Membury West, Newport Pagnell North, Sarn Park, South Mimms and Charnock Richard North.

Welcome Break was named on The Sunday Times HSBC Top Track 100 2017, the annual list of the UK’s top 100 private companies with the biggest sales.

It’s about people

Our business is about people. The 85 million people who visit our sites each year. Every one deserves to get a warm welcome and enjoyable break with the very best service, facilities, food and drinks we can provide.

Providing you with a great ‘break’ is really important to us. Every day here is as challenging as it is enjoyable. As rewarding as it is fun. We believe that the same should be true once our working day is over, so we do everything we can to make sure our teams can get their work/life balance just right!

Everyone has an equal opportunity to succeed here at Welcome Break. To make sure that those achievements are recognised, we have many recognition schemes where team members can nominate and thank each other. What’s more, we work hard to build a culture of openness, listening to customers and our own people so we can identify opportunities to improve service, innovation and engagement.

Children In Need

We are proud supporters of BBC Children In Need and raised over £400K last year, with your support – thank you. This year, we’re doing our thing with Pudsey and are hoping to raise even more!

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