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About Us

What makes Welcome Break

Welcome Break is one of the UK’s leading motorway service operators, running 44 service areas and 31 hotels across the UK. Welcome Break fuel forecourts, EV charging and amenity buildings are open 24 hours a day, 365 days a year and attract 85 million customers annually.

Formed in 1959, Welcome Break has 5,000 employees who strive to provide a superior customer experience. It operates world class food and retail brands such as Waitrose, Starbucks, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. The business is majority owned by Applegreen plc, the roadside convenience retailer, with operations across the UK, Ireland and the US.

It’s about people

Our business is about people. The 85 million people who visit our sites each year. Every one deserves to get a warm welcome and enjoyable break with the very best service, facilities, food and drinks we can provide.

Providing you with a great ‘break’ is really important to us. Every day here is as challenging as it is enjoyable. As rewarding as it is fun. We believe that the same should be true once our working day is over, so we do everything we can to make sure our teams can get their work/life balance just right!

Everyone has an equal opportunity to succeed here at Welcome Break. To make sure that those achievements are recognised, we have many recognition schemes where team members can nominate and thank each other. What’s more, we work hard to build a culture of openness, listening to customers and our own people so we can identify opportunities to improve service, innovation and engagement.

Children In Need

We are proud supporters of BBC Children In Need and raised over £115k last year, bringing our total to over £5million since we began our fundraising journey!

Accepted currencies

We advise all our customers that we only accept cash payments in Pound Sterling and no longer accept cash payments in Euros.

Sign up to Welcome Break

If you would like to be kept informed of Welcome Break news, offers and openings, then please fill in the form below and tick the relevant box beneath to receive our email newsletters. Your details will be retained exclusively by Welcome Break solely for this purpose. We will not share your details with any other organisation.