COACH DRIVERS, HOSTS & HOSTESSES EATING AT WELCOME BREAK
When calling at a Welcome Break Motorway service area with or without passengers and in a professional capacity you are invited to eat for the nominal charge of 1p* on presentation of a valid coach ID at the following outlets:
Burger King (£10)**
Starbucks / Starbucks Drive Thru (£10)**
Harry Ramsden (£10)**
All food and drink should be consumed on the premises wherever possible. Should it be necessary for you to take away food and drink please speak to our duty manager who will be pleased to assist you.
If you are travelling with 20+ passengers*** you are entitled to a £2 voucher or a £1 Love to Shop voucher.****
*WB has the right to remove this promotion without prior notice
**Additional amounts can be paid in cash or £2 reward vouchers. No change will be given.
***Where there is a coach interchange located on s site, users of the coach interchange will only be entitled to the meal and no additional vouchers.
****£5 Love to Shop voucher to be issued by Gretna, Woodall, Keele, Michaelwood, Gordano, Membury & South Mimms.
IDENTIFICATION WITHIN OUR FOOD BRANDS
In the absence of a membership card our teams have been charged with ensuring our valued coach drivers are treated with respect and have the opportunity to receive the relevant benefit if they so wish. We believe that our teams on the front line are best placed to make the correct decision whilst you are visiting our sites.
With this in mind, please be aware that the manager on duty is responsible for the final decision on all coach driver benefits. All we ask is that you are in a professional capacity. Our teams have been briefed to check for uniforms, I.D badges, job sheets and obviously passengers, but we also accept that in our busy environment these checks are sometimes not easy or perfect. Therefore, your assistance and support in making it easy for us to identify you would be appreciated. You will be required to complete the Coach Drivers logging sheet, which allows us to monitor the use of the scheme. We would really appreciate your support in completing this document; and any concerns can be dealt with by the team on duty at each service area.
Coach Driver registration process
All coach drivers must register at 24-hour WHSmith outlets, when calling at Welcome Break sites. If there is no 24-hour WHSmith outlet on site, then all coach drivers must register at 24-hour Starbucks outlets.
The accurate completion of the coach driver registration book is essential. All coach drivers calling at Welcome Break must be registered in the book and a registration receipt must be issued from the EPoS till. Coach Driver registration button on the till can be found at:
- WHSmith – Vouchers – Coach DR Reg
- Starbucks – Offers – Coach DR Reg
Validated receipts can be used in the following outlets: BK, KFC, Starbucks, Harry Ramsdens, Pret-A-Manger & Waitrose. Coach drivers are entitled to £2 WB, or a High Street Voucher when travelling with 20+ passengers. The value of vouchers issued must be recorded in the coach driver registration book.
The vouchers and 1p Meal are deemed by HMRC to be an incentive. Therefore, it is a legal requirement to provide the following details:
The full name of the recipient,
The name and address of the recipient’s employers,
Number of passengers,
The total amount of vouchers received,
Coach driver signature.
Only fully completed books will provide the necessary information required by HMRC. This book should be kept in a secure place for 6 years for inspection by HMRC.
The coach driver registration book that is GDPR compliant must be ordered from SSP Direct using the standard PO process.
It is our intention to reward coach drivers who bring passengers and therefore potential customers into our service areas, therefore whenever you do we will issue a voucher to the value of:
– Welcome Break £2 voucher per visit per driver
– or £1 Love to Shop voucher per visit per driver
The Welcome Break voucher will be redeemable against any purchase in our W.H.Smiths and Waitrose retail shops (excluding fuel, lottery, tobacco, alcohol or accommodation) or to supplement your meal choice.
Vouchers must be redeemed within their expiry date and cannot be exchanged or replaced once this date has expired.
ABUSE OF BENEFITS
Please remember that all of our benefits are aimed at Coach Drivers, Hosts and Hostesses who are bringing passengers into our service areas. The manager on duty will always make the final decision. In the event of any doubt around identification, we would ask for your support whilst making these decisions.