Close Menu

Coach Drivers Policy

COACH DRIVERS, HOSTS & HOSTESSES EATING AT WELCOME BREAK

When calling at a Welcome Break Motorway service area with or without passengers and in a professional capacity you are invited to eat for the nominal charge of 1p* on presentation of a valid coach ID at the following outlets:

Burger King (£6)**

KFC (£6)**

Starbucks (£5)**

Subway (£6)**

Harry Ramsden’s (£6)**

Pret-A-Manger (£6)**

All food and drink should be consumed on the premises wherever possible. If you require food to take away please speak to our Duty Manager who will be pleased to help.

If you are travelling with passengers you are entitled to a £2 voucher or a £1 Love to Shop voucher

*WB has the right to remove this promotion without prior notice

**Additional amounts can be paid in cash or £2 reward vouchers. No change will be given.

IDENTIFICATION WITHIN OUR FOOD BRANDS

In the absence of a membership card our teams have been charged with ensuring our valued coach drivers are treated with respect and have the opportunity to receive the relevant benefit if they so wish. We believe that our teams on the front line are best placed to make the correct decision, whilst you’re visiting our sites.

With this in mind, please be aware that the manager on duty is responsible for the final decision on all coach driver benefits.

All we ask is that you are in a professional capacity. Our teams have been briefed to check for uniforms, I.D badges, Job Sheets and obviously passengers, but we also accept that, in our busy environment, these checks are sometimes not easy or perfect. With this in mind, your help and support in making it easy for us to identify you would be appreciated.

Registration process

The accurate completion of the Coach Driver Registration book is essential. All coach drivers calling at Welcome Break must be registered in the book.

The vouchers are deemed by HMRC to be an incentive, therefore it is a legal requirement to provide the following details:

 The full name of the recipient,

 The name and address of the recipient’s employers,

 Confirmation that the driver is working on the day,

 The total amount of vouchers received.

All coach drivers must register at 24-hour WHSmith outlets, when calling at Welcome Break sites. If there is no 24-hour WHSmith outlet on site, then all coach drivers much register at 24-hour Starbucks outlets.

You will be required to complete the Coach Drivers Logging Sheet, which allows us to monitor the use of the scheme. We would really appreciate your support in completing this document; again any concerns can be dealt with by the team on duty at each service area.

LOYALTY REWARDS

It is our intention to reward coach drivers who bring passengers and therefore potential customers into our service areas, therefore whenever you do we will issue a voucher to the value of:

– Welcome Break £2 voucher per visit per driver
– or £1 Love to Shop voucher per visit per driver

The Welcome Break voucher will be redeemable against any purchase in our W.H.Smiths and Waitrose retail shops (excluding fuel, lottery, tobacco, alcohol or accommodation) or to supplement your meal choice.

Vouchers must be redeemed within their expiry date and cannot be exchanged or replaced once this date has expired.

ABUSE OF BENEFITS

Please remember that all of our benefits are aimed at Coach Drivers, Hosts and Hostesses who are bringing passengers into our service areas. The manager on duty will always make the final decision. In the event of any doubt around identification, we would ask for your support whilst making these decisions.

Sign up to Welcome Break

Stay up-to-date with all the latest Welcome Break news, including new campaigns and openings.

Complete your details below.

First Name
Please enter your first name
Last Name
Please enter your last name
Email
Please enter a valid email address
Confirm Email
Please check the email addresses match
Thank you for signing up to our newsletter.
This email address already exists.
There is a problem with some of the details you have entered.