All Welcome Break car parks are covered by ANPR technology (Automatic Number Plate Recognition) and managed by ParkingEye.
Every Welcome Break site offers 2 hours free parking to all motorists. For those motorists wishing to stay longer than 2 hours, there is the option to pay for additional parking time as detailed on the signage within the car park. If parking regulations are not adhered to a Parking Charge Notice will be issued.
Car parking charges apply after a free 2 hour period. Following the first 2 hours, cars are required to pay £15 for 2–24 hours, at all Welcome Break locations.
HGV parking ranges from £21 to £31 for 24 hours without a meal voucher and from £23 to £33 for 24 hours with a meal voucher.
Where to Pay
Payment for parking is taken at designated till points as detailed on the site signage (WH Smith, petrol forecourts etc.) where you will be required to enter your full vehicle registration plate into a touchscreen terminal. Cars can also pay for parking tariffs via the PayByMobile service, following the on site signage, using the unique location code. Payment cannot be made by phone or online once the vehicle has left the location.
Any sites that have a hotel offer free parking to hotel guests providing the motorist logs their vehicle registration plate with reception.
For HGV drivers or haulage companies requiring an account or permit to park, email firstname.lastname@example.org for further details. Whether its pay as you go or a time specific period, we will endeavour to meet your needs.
All Welcome Break sites have shower facilities apart from Derby.
Frequently Asked Questions
If you have any issues while parking on site, please speak to a member of staff who will endeavour to help you.
If you have any queries about ParkingEye or the parking equipment on site, please view the ParkingEye FAQs here where most of the common queries have been answered, including queries about equipment, receipts and parking enforcement in general.
Parking Charge Notices
If you receive a Parking Charge Notice, it will be because the terms of parking on site were not adhered to properly. Welcome Break are unable to cancel any Parking Charge Notices and all queries need to be directed to ParkingEye.
If you believe that you have received a Parking Charge Notice in error, you have the right to appeal to ParkingEye (attaching any evidence to support your appeal) who will consider your appeal fairly and will endeavour to respond to you within 21 days.
To appeal you will need to follow the guidance on the back of the Parking Charge Notice you have received. You can also view more information and appeal through the ParkingEye website here.