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Frequently Asked Questions

Our Help Centre is full of useful information and answers to our frequently asked questions.

Leave us feedback

If you have recently stopped with us, we would love to hear your thoughts. Plus, leave us feedback and you will be in with a chance of winning a £100 Welcome Break voucher!

Drop us an email

Send us email via our web form, or email Our team will respond as quickly as possible.

Our Customer Service inbox is monitored from Monday to Friday, 9am to 5pm.

Please be aware that it may take up to 72 hours to receive a response.

For press and media enquiries, please email:

Please note, the Press Office can only assist with media enquiries and no other queries can be responded to.

For Customer enquiries, please send us an email via our web form.