Contact Us

Leave us feedback

If you have recently stopped with us, we would love to hear your thoughts. Plus, leave us feedback and you will be in with a chance of winning a £100 Welcome Break voucher!

Drop us an email

Send us an email at Our team will respond as quickly as possible.

Our Customer Service inbox is monitored from Monday to Friday, 9am to 5pm.

Please be aware that it may take up to 72 hours to receive a response.


Lost something at one of our sites?

Fill in the lost property form here with as much detail as possible and our team will do their best to reunite you with your belongings.

For press and media enquiries, please email:

Please note, the Press Office can only assist with media enquiries and no other queries can be responded to.

Permission to use Welcome Break as a location for filming and/or photography is granted subject to certain conditions and we consider each location request on an individual basis. Location fees apply. Please allow seven working days notice for approval requests.

For Customer enquiries, please send us an email via our web form.