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Coronavirus (Covid-19) information for our customers

Last updated 8th January 2021


As an essential service for the nation’s motorists, our sites remain open. This includes fuel, washrooms, retail outlets and a number of our food and coffee brands, all with safe distancing measures in place for the protection of our customers and teams.

The majority of our seating areas are open, in line with guidelines issued for Motorway Service Areas. For details on our opening times, brands and facilities, please visit our Opening Times page.

All of our washrooms remain open, with safe distancing measures in place. Some facilities will be restricted to support this.

The safety and security of our customers and team members is our number one priority.

There will also be:

– Enhanced cleaning measures which seek to disinfect high-frequency touch points, such as service counter, door handles, flush handles and taps

– We have installed new hygiene screens at many of our service counters to help physical separate customers from team members

– Contactless payment limit of £45.

Yes, all customers will need to wear a face covering inside our amenity and forecourt buildings. Face coverings are not required for children (please see government exemptions for your location) or for people with certain health conditions and / or disabilities. In addition, customers will see our team members wearing Personal Protective Equipment including face coverings. Further, to help separate customers from team members we have installed new hygiene screens at many of our service counters.

A number of our food and coffee brands remain open. This can be found at


Seating in our main amenity buildings at our motorway service areas remain open in line with government guidance.

Seating areas in Drive Thrus and our non-motorway service areas are currently closed (including Derby (A50), Oxford Peartree (A34) and Rothwell (A14)).


Seating areas are closed at Abington and Gretna Green (located on the A74(M)).


Seating areas are closed at Sarn Park and Cardiff Gate (located on the M4).


Our Starbucks Drive Thrus remain open. However, the seating areas in the Drive Thrus are currently closed.

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