Welcome Break coach drivers policy

Coach driver rewards policies

Our £10 meal for 1p scheme

When calling at a Welcome Break motorway service area with or without passengers and in a professional capacity, you are invited to eat for the nominal charge of 1p* on presentation of a valid coach ID at the following outlets:

  • Burger King (£10)
  • KFC (£10)
  • Starbucks (£10)
  • Harry Ramsden’s (£10)
  • Chopstix (£10)
  • The Good Breakfast (£10)
  • Waitrose (£6)**
  • All food and drink should be consumed on the premises wherever possible. If you require food to take away please speak to our Duty Manager who will be pleased to help.

*Please note that Welcome Break has the right to remove this promotion without prior notice.
**This can only be spent on food products at Waitrose.

Our Love2Shop Rewards scheme

If you are travelling with passengers you can now collect Love2Shop Reward Points through your mobile phone. The process is very simple, with each point giving you £1 to spend.

Sign up to our reward scheme: coachdrivers.welcomebreak.co.uk

Identification within our food brands

In the absence of a membership card, our teams have been charged with ensuring our valued coach drivers are treated with respect and have the opportunity to receive the relevant benefit if they so wish. We believe that our teams on the front line are best placed to make the correct decision whilst you are visiting our sites.

With this in mind, please be aware that the manager on duty is responsible for the final decision on all coach driver benefits. Our teams have been briefed to check for uniforms, I.D badges, job sheets and passengers, but we also accept that in our busy environment these checks are sometimes not easy or perfect. Therefore, your assistance and support in making it easy for us to identify you would be appreciated. You will be required to complete the Coach Drivers logging sheet, which allows us to monitor the use of the scheme. We would really appreciate your support in completing this document, and any concerns can be dealt with by the team on duty at each service area.

Coach driver registration process

All coach drivers must register at 24-hour WHSmith outlets when calling at Welcome Break sites. If there is no 24-hour WHSmith outlet on-site, then all coach drivers must register at 24-hour Starbucks outlets.

​In the event of a driver not having an online account to collect Welcome Break Coach Driver Digital Rewards, the accurate completion of the coach driver registration book is essential. All coach drivers calling at Welcome Break must be registered in the book and a registration receipt must be issued from the EPoS till. Coach Driver registration button on the till can be found at:

  • WHSmith – Vouchers – Coach DR Reg
  • Starbucks – Offers – Coach DR Reg

Validated receipts can be used in the following outlets: BK, KFC, Starbucks, Harry Ramsdens, Pret A Manger and Waitrose.

The vouchers and 1p Meal are deemed by HMRC to be an incentive. Therefore, it is a legal requirement to provide the following details:

  • The full name of the recipient
  • The name and address of the recipient’s employers
  • Number of passengers
  • The total amount of vouchers received
  • Coach driver signature

Only fully completed books will provide the necessary information required by HMRC. This book should be kept in a secure place for 6 years for inspection by HMRC.

The coach driver registration book that is GDPR compliant must be ordered from SSP Direct using the standard PO process.

Loyalty rewards

It is our intention to reward coach drivers who bring 20 or more passengers, and therefore potential customers, into our service areas. Therefore, whenever you do, we will issue points to the value of a £1* Love2Shop voucher per visit per driver.

Vouchers must be redeemed within their expiry date and cannot be exchanged or replaced once this date has expired.

*Points to the value of a £5 Love to Shop voucher are issued at Gretna Green, Woodall, Charnock Richard, Keele, Michaelwood, Gordano, South Mimms and Membury Services.

Abuse of benefits

Please remember that all of our benefits are aimed at coach drivers, hosts and hostesses who are bringing passengers into our service areas. The manager on duty will always make the final decision. In the event of any doubt around identification, we would ask for your support whilst making these decisions.

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