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A safely served welcome

 

Updated 30th November 2020

All of our sites are open, serving your favourite brands. Our seating areas are open, in line with guidelines issued for MSAs. You can check our opening times before you travel here.

All customers will have access to food, drink, toilets, showers and fuel at every Welcome Break, 24/7, whilst we’re following Government and HSE England advice on safe distancing measures to keep you and our staff safe.

On entering our sites, you will see that we have reconfigured our layout to enable customers to navigate around the building and adhere to safe distancing guidelines. We call this our ‘Safe Customer Journey’, protecting you whenever you visit a Welcome Break site. We’ve provided an outline of the measures below, and the requests we make of our customers, to help us all stay safe.

For the latest guidelines in your country, click on the relevant link below.

Our Safely Served Customer Journey

As you enter our amenity buildings, we ask you to please keep a safe distance from other customers and teams and follow the signage guiding you throughout the building.

We’ve provided sanitiser for all our customers and where contactless screens are available, we encourage you to use them. You will be placed in a safe distance queue when you’re ready to collect your order, whilst we request you to use contactless payment options.

We’ve opened some of our seating areas, with each table safely distanced and cleaned between use. We request tables are only used by customers from the same household or safe bubble.

Track and Trace

We ask customers using our seating areas to register their details for the UK Government’s Track & Trace system at all of our locations. You can register by scanning the QR codes on posters displayed throughout our sites. You can also check in using the URL TRCK.TO and entering the unique location code which is displayed on the posters.

All data will be held securely for 21 days and then deleted unless you opt-in to receive marketing updates from us.

Our Track and Trace system is fully GDPR compliant and subject to the terms of our Privacy Policy here.

We are also supporting use of the NHS Covid-19 app, for customers in England, Wales or Scotland. Simply scan the QR code on site to register whilst in one of our locations.

All of our washrooms remain open, with safe distancing measures in place. Some facilities will restricted to support this. We encourage customers to maintain safe distancing and follow any guidance, on signage, when you enter.

We’re also frequently sanitising high traffic areas and touch points, to keep you safe on your journeys.

We require all customers to wear a face covering inside our amenity and forecourt buildings. Exemptions on age and health grounds can be found on the UK Government link here.

It’s fantastic to see our customers again and our teams are working very hard to give you a safe welcome back. Following our guidance helps all of you and us stay safe right now and we thank you for your support.

To find out what’s open and where, use the link here. We look forward to seeing you soon.

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If you would like to be kept informed of Welcome Break news, offers and openings, then please fill in the form below and tick the relevant box beneath to receive our email newsletters. Your details will be retained exclusively by Welcome Break solely for this purpose. We will not share your details with any other organisation.

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