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A safely served welcome

Updated 17th September 2020

All of our sites are open with washroom and fuel facilities. We’ve also re-opened many of your favourite brands and are following Govt and HSE England advice on safe distancing measures to keep you and our staff safe.

On entering our sites, you will see that we have reconfigured our layout to enable customers to navigate around the building and adhere to safe distancing guidelines. We call this our ‘Safe Customer Journey’, protecting you whenever you visit a Welcome Break site. We’ve provided an outline of the measures below, and the requests we make of our customers, to help us all stay safe.

As you enter our amenity buildings, we ask you to please keep a safe distance from other customers and teams and follow the signage guiding you throughout the building.

We’ve provided sanitiser for all our customers and where contactless screens are available, we encourage you to use them. You will be placed in a safe distance queue when you’re ready to collect your order. If you can, we encourage you to use contactless payment options, whilst we’re still accepting cash.

We’ve opened some of our seating areas, with each table safely distanced and cleaned between use. We request tables are only used by customers from the same household or safe bubble. We also request customers to register their details at to support the UK Govt Track & Trace system.

All of our washrooms remain open, with safe distancing measures in place. Some facilities will restricted to support this. We encourage customers to maintain safe distancing and follow any guidance, on signage, when you enter.

We’re also frequently sanitising high traffic areas and touch points, to keep you safe on your journeys.

From July 24th 2020, we require all customers to wear a face covering inside our amenity and forecourt buildings. Exemptions on age and health grounds can be found on the UK Govt link here.

It’s fantastic to see our customers again and our teams are working very hard to give you a safe welcome back. Following our guidance helps all of you and us stay safe right now and we thank you for your support.

To find out what’s open and where, use the link here. We look forward to seeing you soon.

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