Frequently asked questions

Traveling soon? Gather all the essential information you need to make your journey as safe and smooth as possible.

Parking Questions

  • How much does parking cost?

    Welcome Break offer 2 hours free parking to all visitors, Full details on additional costs can be found here Parking - Welcome Break

    Any sites that have a hotel on site offer free parking to hotel guests when a vehicle registration is logged with reception.

    If you are a Camping and Caravanning Club member, you can enjoy 20% off purchases at Starbucks, Starbucks Drive-Thru, KFC, Burger King, The Good Breakfast, PizzaExpress, Subway, and Chopstix! Simply show your valid membership card at the till.

    *Unavailable at South Mimms Truck Stop M25 and Rothwell Truck Stop A14.

  • Can I park my Caravan/Motorhome?

    You'll find dedicated caravan and motorhome parking at the majority of Welcome Break sites.

    If you're staying longer than 2 hours, you'll need to pay a fee to cover your stay for up to 24 hours. Payment is taken at designated till points as signposted on-site, and our team will ask you to enter your full registration plate into our touchscreen terminal.

  • How much does HGV parking cost?

    You can find more details and explore Hauler Parking Charges at Information for Hauliers

EV and Fuel Questions

  • Which fuel cards do you accept?

    All information available at Fuelgood | Welcome Break Services Brands

  • Which Welcome Break locations are Electric Chargers available at?

    We are focussed on improving the experience for Electric Vehicle Drivers while contributing to a more sustainable future. In addition to Tesla, GRIDSERVE and Instavolt chargers, we are in partnership with Applegreen Electric to rapidly expand the number of chargers on UK motorways, delivering high standard open access charging solutions to our consumers.

    GRIDSERVE Electric Highway, formerly known as Ecotricity, chargers are located at all Welcome Break sites.

    Tesla Supercharges are available at the following locations:

    • Abington
    • Birchanger Green
    • Burtonwood East
    • Charnock Richard – North
    • Fleet – North
    • Gordano
    • Gretna Green
    • Hopwood Park
    • Keele – North
    • Keele – South
    • Membury - South (West)
    • Michaelwood – North
    • Newport Pagnell – South
    • Oxford
    • Sarn Park
    • South Mimms
    • Telford
    • Warwick – North
    • Warwick – South
    • Woodall – South
  • Is assistance available for refuelling?

    Currently, refuelling support is unavailable.

Facilities Questions

Get in contact

  • I still have a question. How can I contact you?

    Our Help Centre is full of useful information and answers to our frequently asked questions but if we haven’t answered your question

    Send us an email click here.  Our Customer Service email is monitored from Monday to Friday, 9am to 5pm.
    We aim to respond to queries within 72 hrs.

    Give us a call. Our Customer Service phone line is monitored Monday to Friday, 9am to 5pm. For general enquiries, please call 01908 299700. Calls are charged at your standard network rate.

    Please note, our Customer Service Advisors are unable to take sales calls.

  • Press and media enquiries

    For press and media enquiries, please email:

    Please note, the Press Office can only assist with media enquiries and no other queries can be responded to.

    Permission to use Welcome Break as a location for filming and/or photography is granted subject to certain conditions and we consider each location request on an individual basis. Location fees apply. Please allow seven working days notice for approval requests.

  • Reference Requests

    Please forward your reference requests directly to