Corporate Social Responsibility

Our people

We believe in treating people with dignity and respect and this is particularly true of the 5,500 people who work with us 7 days a week, 365 days a year.

It is our ambition to make working for Welcome Break as enjoyable as we possibly can. We place great importance on building and maintaining a culture of safety, service, inclusivity, communication, achievement and alignment to our goals.

We clearly define our standards and expectations around removing bias of any kind. We offer rewards and opportunities for development and personal growth. We train our managers in the use of these standards.

We will not tolerate, nor will we condone, abuse of human rights within any part of our business or supply chain. Any allegations that human rights are not properly respected are taken very seriously. We are committed to building knowledge and awareness of human rights across our employees. We encourage our teams to speak up, without fear of retribution, about any concerns they may have.

Communication is key and we listen actively and act thoughtfully. We work to create a deeper sense of team and purpose, through open and two-way dialogue.

We are committed to direct employee engagement and participation through Company, Site and Team forums. We believe our teams can contribute in our success through their knowledge and passion for what matters most.

We have an open communications platform, providing access to anyone in our business, as well as freely sharing information. This supports our weekly, monthly and quarterly meetings, many of which are mandated. We also have an annual People Feedback Survey, as well as twice-yearly performance reviews.