Welcome Break Privacy Notice
Use of personal data
Welcome Break Ltd (and any or all of its holding or subsidiary companies) will use your personal details to provide you with details of our goods and services, for administration and customer services, for marketing, and to ensure that the content, services and advertising that we offer are tailored to your needs and interests. We may keep your information for a reasonable period for these purposes. We may need to share your information with our service providers and agents for these purposes. We may disclose personal data in order to comply with a legal or regulatory obligation. We may transfer the data that we collect from you to a destination outside of the United Kingdom (UK) and the European Economic Area (EEA). By submitting your personal data to us, you agree to this transfer, storing or processing.
What personal information do we collect?
In general, when you visit our web sites and access information you remain anonymous. Before we ask you for information, we will explain how this information will be used. We will not provide any of your personal information to other companies or individuals without your express permission.
There are occasions where we will ask for additional information. We do this to be able to better understand your needs, and provide you with services that we believe may be valuable to you. Some examples of information our web sites collect are name, address and phone number.
When you visit our website you may provide us with two types of information:
- personal Information you provide to us on an individual basis.
- website usage information collected as you and others browse our website.
We maintain the highest standards of security, however the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your Information, we cannot ensure the security of your data transmitted to our website. Any information you submit is sent at your own risk. Once we have received your Information we will use strict procedures and security features to prevent unauthorised access.
Similar to other commercial websites, our website uses a technology called “cookies” (see below, “Cookies”) and web server logs to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website.
How do we use the information we collect from cookies?
Owner, Data Processor and Data Controller
Welcome Break Ltd, 2 Vantage Court, Tickford Street, Newport Pagnell, MK16 9EZ.
Contact email: firstname.lastname@example.org
Mode and place of processing the Data
Methods of processing
The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.
The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.
The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.
The use of the collected Data
The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Analytics and Contacting the User.
The Personal Data used for each purpose is outlined in the specific sections of this document.
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.
Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualise and personalise the ads of its own advertising network.
Personal Data collected: Cookies and Usage Data.
Contacting the User
By filling in the contact form with their Data, the User agrees to the use of these details to reply to requests for information, complaints, feedback or any other kind of request as indicated by the form’s header.
Personal Data collected: email address, first name and last name, phone number, additional information added by user, including locations visited and times of visits.
Interaction with external social networks and platforms
Facebook Like and share buttons including social widget, Twitter Tweet button including social widget.
Personal Data: Cookies and Usage Data
The journey planner allows the user to enter from and to points for planning a journey or location (postcode, town or city). No entered user data is stored by the application.
Smart Focus UK Ltd provides the email address management and message sending service on behalf of Welcome Break Holdings Ltd.
Personal Data: email address, first and last name.
Hotels Booking System
Guestline UK Ltd provides the hotel booking system service on behalf of Welcome Break Holdings Ltd and holds all user personal data within their systems.
Personal Data: email address, first and last name, telephone number, address and payment details.
We link to a wide variety of other sites. We are not responsible for the content or privacy policies of these sites, or for the way in which information about their users is treated. In particular, unless expressly stated, we are not agents for these sites nor are we authorised to make representations on their behalf.
Requesting data or changing your details
You are entitled to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected. If your personal details change, if you change your mind about any of your marketing preferences or if you have any queries about how we use your information, please let us know by contacting us at Welcome Break Ltd, 2 Vantage Court, Tickford Street, Newport Pagnell, MK16 9EZ or alternatively email us on email@example.com or by submitting the following online form Welcome Break Data Protection Team.
Where we store your personal data
What it does not cover
If you wish to find out more about your rights or if you are not satisfied with our response and wish to make a complaint, please contact the Information Commissioners Office at http://ico.org.uk.
Additional information about Data collection and processing
The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.
The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.
Additional information about User’s Personal Data
System logs and maintenance
For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) or use for this purpose other Personal Data (such as IP Address).
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time.
The rights of Users
Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.
This Application does not support “Do Not Track” requests. To determine whether any of the third-party services it uses honour the “Do Not Track” requests, please read their privacy policies.
Track and Trace
In support of the UK Govt’s efforts to control the spread of Covid-19, we ask all customers using our seating areas to register their details for the UK Govt’s Track & Trace system at all of our locations. Customers can register by scanning the QR codes on posters displayed throughout our sites. Customers can also check-in using the URL TRCK.TO and entering the unique location code, displayed on the posters.
Our Track and Trace system is fully GDPR compliant whilst all data will be held securely for 21 days and then deleted unless a customer opts-in to receive marketing updates from us.
Definitions and legal references
Personal Data (or Data)
Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.
Information collected automatically from this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.
The individual using this Website, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refers.
The legal or natural person to whom the Personal Data refers.
Data Processor (or Data Supervisor)
Data Controller (or Owner)
The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.
The hardware or software tool by which the Personal Data of the User is collected.
Small piece of data stored in the User’s device.