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Privacy Policy

Privacy Notice

We’ve updated our privacy policy to reflect recent changes in data protection laws, including GDPR. We will continue to update this privacy policy as and when further changes come into effect.

Our Privacy Policy

This policy sets out how Welcome Break handles the information we receive from customers and everyone who uses our products and services. Your privacy is very important to us. We recognise that when you choose to provide us with information about yourself you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with better service. That’s why we have put a policy in place to protect your personal information. We encourage you to take the time to read this privacy policy and those of any web site you visit.

Use of personal data

Welcome Break Ltd (and any or all of its holding or subsidiary companies) will use your personal details to provide you with details of our goods and services, for administration and customer services, for marketing, and to ensure that the content, services and advertising that we offer are tailored to your needs and interests. We may keep your information for a reasonable period for these purposes. We may need to share your information with our service providers and agents for these purposes. We may disclose personal data in order to comply with a legal or regulatory obligation. We may transfer the data that we collect from you to a destination outside the European Economic Area (EEA). By submitting your personal data to us, you agree to this transfer, storing or processing.

What personal information do we collect?

In general, when you visit our web sites and access information you remain anonymous. Before we ask you for information, we will explain how this information will be used. We will not provide any of your personal information to other companies or individuals without your express permission.

There are occasions where we will ask for additional information. We do this to be able to better understand your needs, and provide you with services that we believe may be valuable to you. Some examples of information our web sites collect are name, address and phone number.

When you visit our website you may provide us with two types of information:

  • personal Information you provide to us on an individual basis.
  • website usage information collected as you and others browse our website.

We maintain the highest standards of security, however the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your Information, we cannot ensure the security of your data transmitted to our website. Any information you submit is sent at your own risk. Once we have received your Information we will use strict procedures and security features to prevent unauthorised access.

Similar to other commercial websites, our website uses a technology called “cookies” (see below, “Cookies”) and web server logs to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website.

Cookies

For information about our use of cookies and how to manage them, visit the cookies section on our website here.

How do we use the information we collect from cookies?

As you browse our website, it uses cookies to differentiate you from other users to prevent you from seeing unnecessary advertisements. Cookies, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting our website and which parts of the website are most popular. This helps us gather feedback so that we can improve our website and better serve our customers. Cookies do not allow us to gather any personal Information about you and we do not generally store any personal Information that you provided to us in your cookies.

Owner, Data Processor and Data Controller

Welcome Break Ltd, 2 Vantage Court, Tickford Street, Newport Pagnell, MK16 9EZ.

Contact email: dpo@welcomebreak.co.uk

Mode and place of processing the Data

Methods of processing

The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.

Place

The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

Retention time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.

The use of the collected Data

The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Analytics and Contacting the User.

The Personal Data used for each purpose is outlined in the specific sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Analytics

The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualise and personalise the ads of its own advertising network.

Personal Data collected: Cookies and Usage Data.

Place of processing: US – Privacy PolicyOpt Out

Contacting the User

Contact form

By filling in the contact form with their Data, the User agrees to the use of these details to reply to requests for information, complaints, feedback or any other kind of request as indicated by the form’s header.

Personal Data collected: email address, first name and last name, phone number, additional information added by user, including locations visited and times of visits.

Interaction with external social networks and platforms

Facebook Like and share buttons including social widget, Twitter Tweet button including social widget.

Personal Data: Cookies and Usage Data

Journey Planner

The journey planner allows the user to enter from and to points for planning a journey or location (postcode, town or city). No entered user data is stored by the application.

Newsletter Signup

Smart Focus UK Ltd provides the email address management and message sending service on behalf of Welcome Break Holdings Ltd.

Personal Data: email address, first and last name.

Place of processing: UK – Data Policy Privacy Policy

Hotels Booking System

Guestline UK Ltd provides the hotel booking system service on behalf of Welcome Break Holdings Ltd and holds all user personal data within their systems.

Personal Data: email address, first and last name, telephone number, address and payment details.

Place of processing: UK – Data Policy Privacy Policy

Links

We link to a wide variety of other sites. We are not responsible for the content or privacy policies of these sites, or for the way in which information about their users is treated. In particular, unless expressly stated, we are not agents for these sites nor are we authorised to make representations on their behalf.

Requesting data or changing your details

You are entitled to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected. If your personal details change, if you change your mind about any of your marketing preferences or if you have any queries about how we use your information, please let us know by contacting us at Welcome Break Ltd, 2 Vantage Court, Tickford Street, Newport Pagnell, MK16 9EZ or alternatively email us on dpo@welcomebreak.co.uk.

We reserve the right to amend this privacy policy at any time by posting the updated policy on this page. Therefore, you should review it regularly. We will of course notify you of any changes where we are required to do so.

Your consent

Opting in to our privacy policy you consent to our collection and use of your Information as described in this privacy policy. If we change our privacy policies and procedures, we will post those changes on our website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

Where we store your personal data

Data and Information that we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”). You consent to our sending and storing Your Information outside the EEA. We will take all steps reasonably necessary to ensure that your Information is treated securely and in accordance with this privacy policy.

What it does not cover

This policy doesn’t apply to information about our employees this is covered in a wider internal privacy policy. It also doesn’t cover other companies or organisations (which advertise our products and services and use cookies, tags and other technology) collecting and using your personal information to offer relevant online advertisements to you. Read our cookie policy on our website for information about how we use cookies on our website.

You can link to other organisations’ websites, apps, products, services and social media from our websites. This privacy policy doesn’t apply to how those other organisations use your personal information.

If you wish to find out more about your rights or if you are not satisfied with our response and wish to make a complaint, please contact the Information Commissioners Office at http://ico.org.uk.

Additional information about Data collection and processing

Legal action

The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.

The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) or use for this purpose other Personal Data (such as IP Address).

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time.

The rights of Users

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.

This Application does not support “Do Not Track” requests. To determine whether any of the third-party services it uses honour the “Do Not Track” requests, please read their privacy policies.

Definitions and legal references

Personal Data (or Data)

Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.

Usage Data

Information collected automatically from this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

User

The individual using this Website, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refers.

Data Subject

The legal or natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural person, legal person, public administration or any other body, association or organization authorized by the Data Controller to process the Personal Data in compliance with this privacy policy.

Data Controller (or Owner)

The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.

This Website

The hardware or software tool by which the Personal Data of the User is collected.

Cookies

Small piece of data stored in the User’s device.

Sign up to Welcome Break

If you would like to be kept informed of Welcome Break news, offers and openings, then please fill in the form below and tick the relevant box beneath to receive our email newsletters. Your details will be retained exclusively by Welcome Break solely for this purpose. We will not share your details with any other organisation.

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